Terms And Conditions

Return/ Exchange Policy

 Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your packing slip provides a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

FreetownRevolution.com is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Purchaser is responsible for return shipping.  If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fee of 10% from your refund and issue store credit.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).

Food items, sale merchandise, cosmetics, underwear, select lingerie, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

FreetownRevolution.com items and "Online Exclusive" items purchased online cannot be returned.

These are unprecedented times, and we hope you and your families are all staying healthy and well. As the global fight to slow the spread of COVID-19 continues to impact our industry, we’re making decisions to better position Freetown Revolution and make shopping convenient for our customers.


We remain open and ready to serve you through mobile delivery  and online at Freetownrevolution.com. Due to increased volume and the impact of COVID-19, we are experiencing delays in shipping, returns processing, and your order may take longer than usual to arrive. Please contact Customer Service at 678-671-0116  and expect a response within 2 weeks.


We are dedicated to protecting the health and safety of our associates, guests and community. We have been working diligently in the past few weeks to ensure we are taking all the necessary safety precautions to provide you with a safe and enjoyable shopping experience. We continue to monitor and follow all CDC recommendations and have made adjustments such as providing our associates with protective gear, ample amount of cleaning and disinfecting supplies, as well as adjusting our daily practices and policies. 


We’re in this together and want to hear from you! How can we make your shopping experience more enjoyable? Please email us at!

 


#FreetownRevolution

 

RETURNS BY MAIL

 

Please email us at ....... for instructions on returning your purchase.